How can we help you today?
Open a ticket, report abuse, or look up a ticket you already have. No account needed.
Works for support tickets (SUP-…) and abuse reports (ABU-…).
What happens after you submit
- You get a ticket ID We email it to you with a private link to the ticket page.
- Our team picks it up Replies arrive by email and appear on the ticket page.
- You follow it to the end Reply or add details on the ticket page until it is resolved.
Common questions
Do I need an account to open a ticket?
No. Each ticket has its own private link, which we email to you. Opening that link is all you need to read and reply.
I lost the link to my ticket. How do I find it?
Enter the ticket ID and the email address you used in the form at the top of this page. The ID is in the subject of every email we sent about the ticket.
What should an abuse report include?
The exact URL or IP address, the date and time with timezone, and evidence such as logs, full email headers or a screenshot. Reports with these details can be acted on fastest.
Who can see my ticket?
Our staff, and anyone who has the ticket’s private link. Keep the link to yourself unless you want someone else to follow the ticket.
Can I reply by email?
Not yet. Use the button in the email to open the ticket page and reply there, so your answer is added to the ticket.